Efma

What will be the main focus of your presentation at Efma's upcoming Insurance Summit? My presentation will focus on applying artificial intelligence (AI) to insurance for greater customer centricity. I'll also speak about embracing the shift from a product-focus to client solutions in insurance, how machine learning will enable a more seamless customer experience for insurance customers and ask whether machines will replace humans or if they will complement the work we are doing. What are the key innovations that your company is working on at the moment? Customer experience is one of the key topics we are discussing right now.