Designing Websites with Chatbots

Avi Ben Ezra is the CTO of SnatchBot, one of the most popular platforms for creating chatbots. Based on his experience and over 40 million interactions carried out by SnatchBot bots, he believes all good websites need a chatbot. I believe that conversational user interfaces are the future of websites and I'm happy to see them quickly taking over the web. They provide excellent convenience and guidance for website visitors, who no longer need to dial call centers, submit support tickets or sift through knowledge bases in order to get the answers to their questions. With conversational interfaces, they can now quickly get in touch with a brand and find precisely what they need.