Revolutionizing Customer Service: 6 Benefits of AI Chatbots - Grit Daily News

AI chatbots are one of the top news stories this year, and it's for a very good reason. Businesses finally recognize the link between good AI technology and good customer service outcomes. So anything that expedites customer service resolutions is a very important step forward for businesses. AI technology doesn't just accelerate customer service solutions; it often leaves a more favorable impression on customers than sometimes murky or ego-based human-to-human interactions. This revolution is so powerful that CNN recently covered the history of chatbot technology.