41+ Must-Know Chatbot Statistics in 2020

Not so long ago, mentions of artificial intelligence would have conjured up images of a Terminator-style'Judgement Day' scenario. Nowadays, it's fair to say that people have a much more pragmatic view of the whole thing. Developers have identified a number of areas in which AI – whether more or less pre-programmed – can improve efficiency, usually by either automating tasks or analyzing and streamlining processes. Chatbot statistics reveal that one of the main areas in which AI is already helping businesses – in one way or another – is customer service. As we'll see in this in-depth article, the usage of bots in this field is happening on a sizable scale, will almost certainly continue to increase, and could provide some huge benefits for businesses and customers alike. For the uninitiated, chatbots are simply computerized services with which you interact via a chat interface. They can be used for practical purposes – like customer service, or to help organize your life – or simply as a bit of fun. Considering this phrase would have been largely unknown just a few years ago, it is becoming commonplace at an incredibly quick rate, as this rapid increase in Google search volume shows. While people in the past might have been suspicious of computerized'personalities' – as shown in innumerable Hollywood movies – nowadays they're becoming more and more unremarkable.