How Conversational AI Automates Travel Insurance Inquiries

Meet Globus: an advanced virtual agent developed by Topdanmark and Deloitte that is helping redefine customer service in the insurance sector. Nordic insurance customers are among some of the most tech-savvy in the world. According to a recent market survey, over 90 percent of consumers in Sweden, Denmark, Norway, and Finland revealed that they regularly use the internet to cover their insurance needs. Unsurprisingly, the insurance sector is, therefore, one of the biggest global spenders in the Artificial Intelligence space, investing, on average, $124 million across underwriting, claims processing and, importantly, customer service. Denmark's second-largest insurer, Topdanmark, was quick to acknowledge this digital shift in its customer base.