Artificial intelligence delivers huge benefits for insurance customers - Accenture Insurance Blog

The fast-rising power and sophistication of artificial intelligence is transforming how insurers engage with their customers. It is dramatically enhancing the experience insurance providers can offer their policyholders. Insurtech start-ups Lemonade, Insurify and Spixii, for example, are deploying intelligent virtual assistants to deliver a powerful customer experience and innovative digital services. Using artificial intelligence to delight customers is not the sole preserve of insurtechs. Large insurers, including Allianz, Credit Agricole, PNB MetLife, GEICO and USAA, are also applying artificial intelligence to heighten the customer experience delivered by their digital distribution channels.