IT Industry Outlook 2020

A t the beginning of a new decade, these lines from the play Inherit the Wind seem as appropriate for the technology industry as they did for the debate over evolution taking place in the drama. The tech industry is faced with a tricky balancing act: continuing to drive innovative solutions while grappling with the side effects of those solutions in the global economy. The challenge itself is not unique--every industry deals with this tension as it becomes more mature--but the new variables here are the scale that tech is able to achieve and the evolutionary aspect of mixing digital and physical worlds. It's time for the industry to take the next step. There are tremendous benefits available through technology for both business and society, but there are major questions around safety, privacy, sustainability, and trust. The answers to these questions come from combining technical expertise with social awareness. By embracing responsibility for all the changes innovation can bring, the tech industry can be responsible for driving future progress. Learn how people are re-envisioning the functions, processes, and best practices for infrastructure, development, security, and data in their organizations. The IT channel is in flux. This report highlights where today's providers see opportunities and challenges, embrace new technologies, and react to new rivals. This research explores the relevance of technology to SMBs and the factors affecting perceptions, decisions, and investments in established and emerging technologies. Thanks to the vast influx of user-friendly technologies, it has become popular to say that every company is a tech company. But the ubiquity of technology does not necessarily change the underlying business model. While digital transformation is creating new avenues for growth, companies are finding that they cannot simply slap tech labels on their products and practices and automatically reap benefits. On one end of the spectrum, this takes the shape of larger companies going public and struggling with the realities of their industry.