Agent-Based Decision Support: A Case-Study on DSL Access Networks

Network management is a complex task involving various challenges, such as the heterogeneity of the infrastructure or the information flood caused by billions of log messages from different systems and operated by different organiza- tional units. All of these messages and systems may contain information relevant to other operational units. For example, in order to ensure reliable DSL connections for IPTV cus- tomers, optimal customer traffic path assignments for the current network state and traffic demands need to be evalu- ated. Currently reassignments are only manually performed during routine maintenance or as a response to reported problems. In this paper we present a decision support sys- tem for this task. In addition, the system predicts future pos- sible demands and allows reconfigurations of a DSL access network before congestions may occur.