To what extent can administration be mechanized?

The paper examines the extent to which a less mechanistic approach may be possible and suggests limitations that may be imposed not only by human limitations but by difficulties of correspondence and significance between machine and manual situations. 1. INTRODUCTION LET us assume that automatic data processing (A.D.P.) can do the things that we are planning for it to do at present, such as payroll, stores accounting, and statistical analyses. There will, of course, be many problems to be solved before these tasks can be regarded as satisfactorily completed, and before we can speak with confidence out of experience. But these problems do not appear to have any fundamentally insuperable content. The difficul-- ties are manmade rather than intrinsic. They originate in part from the difficulty of adjusting the organisms of office life to new rhythms, new environments, new relationships, in part from imperfect understanding and appreciation of the power and range of new techniques, and in part from a lack of perception of the limitations and deficiencies of these systems. We may reasonably suppose that, during the course of the next five years, these difficulties will be overcome and that, throughout Government Departments and Industry, there will be a growing number of installations at work on these jobs. With this perhaps over--simplified premise, it is not too early to start thinking about a possible future form of A.D.P. in Government Departments in, say, ten or fifteen years' time.