CareCall: a Call-Based Active Monitoring Dialog Agent for Managing COVID-19 Pandemic
Lee, Sang-Woo, Jung, Hyunhoon, Ko, SukHyun, Kim, Sunyoung, Kim, Hyewon, Doh, Kyoungtae, Park, Hyunjung, Yeo, Joseph, Ok, Sang-Houn, Lee, Joonhaeng, Lim, Sungsoon, Jeong, Minyoung, Choi, Seongjae, Hwang, SeungTae, Park, Eun-Young, Ma, Gwang-Ja, Han, Seok-Joo, Cha, Kwang-Seung, Sung, Nako, Ha, Jung-Woo
–arXiv.org Artificial Intelligence
Tracking suspected cases of COVID-19 is crucial to suppressing the spread of COVID-19 pandemic. Active monitoring and proactive inspection are indispensable to mitigate COVID-19 spread, though these require considerable social and economic expense. To address this issue, we introduce CareCall, a call-based dialog agent which is deployed for active monitoring in Korea and Japan. We describe our system with a case study with statistics to show how the system works. Finally, we discuss a simple idea which uses CareCall to support proactive inspection.
arXiv.org Artificial Intelligence
Aug-25-2020