We introduce HyperCLOVA X, a family of large language models (LLMs) tailored to the Korean language and culture, along with competitive capabilities in English, math, and coding. HyperCLOVA X was trained on a balanced mix of Korean, English, and code data, followed by instruction-tuning with high-quality human-annotated datasets while abiding by strict safety guidelines reflecting our commitment to responsible AI. The model is evaluated across various benchmarks, including comprehensive reasoning, knowledge, commonsense, factuality, coding, math, chatting, instruction-following, and harmlessness, in both Korean and English. HyperCLOVA X exhibits strong reasoning capabilities in Korean backed by a deep understanding of the language and cultural nuances. Further analysis of the inherent bilingual nature and its extension to multilingualism highlights the model's cross-lingual proficiency and strong generalization ability to untargeted languages, including machine translation between several language pairs and cross-lingual inference tasks. We believe that HyperCLOVA X can provide helpful guidance for regions or countries in developing their sovereign LLMs.

With contrastive pre-training, sentence encoders are generally optimized to locate semantically similar samples closer to each other in their embedding spaces. In this work, we focus on the potential of their embedding spaces to be readily adapted to zero-shot text classification, as semantically distinct samples are already well-separated. Our framework, RaLP (Retrieval augmented Label Prompts for sentence encoder), encodes prompted label candidates with a sentence encoder, then assigns the label whose prompt embedding has the highest similarity with the input text embedding. In order to compensate for the potentially poorly descriptive labels in their original format, RaLP retrieves sentences that are semantically similar to the original label prompt from external corpora and use them as additional pseudo-label prompts. RaLP achieves competitive or stronger performance than much larger baselines on various closed-set classification and multiple-choice QA datasets under zero-shot settings. We show that the retrieval component plays a pivotal role in RaLP's success, and its results are robustly attained regardless of verbalizer variations.

Tracking suspected cases of COVID-19 is crucial to suppressing the spread of COVID-19 pandemic. Active monitoring and proactive inspection are indispensable to mitigate COVID-19 spread, though these require considerable social and economic expense. To address this issue, we introduce CareCall, a call-based dialog agent which is deployed for active monitoring in Korea and Japan. We describe our system with a case study with statistics to show how the system works. Finally, we discuss a simple idea which uses CareCall to support proactive inspection.