Multidimensional Service Quality Scoring System

This supplementary material aims to introduce the Multidimensional Service Quality Scoring System (MSQs), a review-based method for quantifying host service quality mentioned and employed in the paper Exit and transition: Exploring the survival status of Airbnb listings in a time of professionalization. The framework presented in Figure 1 summarizes the workflow of MSQs. MSQs is not an end-to-end implementation and is essentially composed of three pipelines, namely Data Collection and Preprocessing, Objects Recognition and Grouping, and Aspect-based Service Scoring. Using the study mentioned above as a case, the details of MSQs are explained below. Data Collection and Preprocessing This pipeline can be further divided into three substeps.