Enterprise conversational AI systems are becoming increasingly popular to assist users in completing daily tasks such as those in marketing and customer management. However, new users often struggle to ask effective questions, especially in emerging systems with unfamiliar or evolving capabilities. This paper proposes a framework to enhance question suggestions in conversational enterprise AI systems by generating proactive, context-aware questions that try to address immediate user needs while improving feature discoverability. Our approach combines periodic user intent analysis at the population level with chat session-based question generation. We evaluate the framework using real-world data from the AI Assistant for Adobe Experience Platform (AEP), demonstrating the improved usefulness and system discoverability of the AI Assistant.

This study introduces DK-PRACTICE (Dynamic Knowledge Prediction and Educational Content Recommendation System), an intelligent online platform that leverages machine learning to provide personalized learning recommendations based on student knowledge state. Students participate in a short, adaptive assessment using the question-and-answer method regarding key concepts in a specific knowledge domain. The system dynamically selects the next question for each student based on the correctness and accuracy of their previous answers. After the test is completed, DK-PRACTICE analyzes students' interaction history to recommend learning materials to empower the student's knowledge state in identified knowledge gaps. Both question selection and learning material recommendations are based on machine learning models trained using anonymized data from a real learning environment. To provide self-assessment and monitor learning progress, DK-PRACTICE allows students to take two tests: one pre-teaching and one post-teaching. After each test, a report is generated with detailed results. In addition, the platform offers functions to visualize learning progress based on recorded test statistics. DK-PRACTICE promotes adaptive and personalized learning by empowering students with self-assessment capabilities and providing instructors with valuable information about students' knowledge levels. DK-PRACTICE can be extended to various educational environments and knowledge domains, provided the necessary data is available according to the educational topics. A subsequent paper will present the methodology for the experimental application and evaluation of the platform.

Adding explanations to recommender systems is said to have multiple benefits, such as increasing user trust or system transparency. Previous work from other application areas suggests that specific user characteristics impact the users' perception of the explanation. However, we rarely find this type of evaluation for recommender systems explanations. This paper addresses this gap by surveying 124 papers in which recommender systems explanations were evaluated in user studies. We analyzed their participant descriptions and study results where the impact of user characteristics on the explanation effects was measured. Our findings suggest that the results from the surveyed studies predominantly cover specific users who do not necessarily represent the users of recommender systems in the evaluation domain. This may seriously hamper the generalizability of any insights we may gain from current studies on explanations in recommender systems. We further find inconsistencies in the data reporting, which impacts the reproducibility of the reported results. Hence, we recommend actions to move toward a more inclusive and reproducible evaluation.

Recent gain in popularity of AI conversational agents has led to their increased use for improving productivity and supporting well-being. While previous research has aimed to understand the risks associated with interactions with AI conversational agents, these studies often fall short in capturing the lived experiences. Additionally, psychological risks have often been presented as a sub-category within broader AI-related risks in past taxonomy works, leading to under-representation of the impact of psychological risks of AI use. To address these challenges, our work presents a novel risk taxonomy focusing on psychological risks of using AI gathered through lived experience of individuals. We employed a mixed-method approach, involving a comprehensive survey with 283 individuals with lived mental health experience and workshops involving lived experience experts to develop a psychological risk taxonomy. Our taxonomy features 19 AI behaviors, 21 negative psychological impacts, and 15 contexts related to individuals. Additionally, we propose a novel multi-path vignette based framework for understanding the complex interplay between AI behaviors, psychological impacts, and individual user contexts. Finally, based on the feedback obtained from the workshop sessions, we present design recommendations for developing safer and more robust AI agents. Our work offers an in-depth understanding of the psychological risks associated with AI conversational agents and provides actionable recommendations for policymakers, researchers, and developers.

Nowadays, social media is the ground for political debate and exchange of opinions. There is a significant amount of research that suggests that social media are highly polarized. A phenomenon that is commonly observed is the echo chamber structure, where users are organized in polarized communities and form connections only with similar-minded individuals, limiting themselves to consume specific content. In this paper we explore a way to decrease the polarization of networks with two echo chambers. Particularly, we observe that if some users adopt a moderate opinion about a topic, the polarization of the network decreases. Based on this observation, we propose an efficient algorithm to identify a good set of K users, such that if they adopt a moderate stance around a topic, the polarization is minimized. Our algorithm employs a Graph Neural Network and thus it can handle large graphs more effectively than other approaches

Multi-objective learning endeavors to concurrently optimize multiple objectives using a single model, aiming to achieve high and balanced performance across these diverse objectives. However, it often involves a more complex optimization problem, particularly when navigating potential conflicts between objectives, leading to solutions with higher memory requirements and computational complexity. This paper introduces a Multi-Objective Goal-Conditioned Supervised Learning (MOGCSL) framework for automatically learning to achieve multiple objectives from offline sequential data. MOGCSL extends the conventional Goal-Conditioned Supervised Learning (GCSL) method to multi-objective scenarios by redefining goals from one-dimensional scalars to multi-dimensional vectors. The need for complex architectures and optimization constraints can be naturally eliminated. MOGCSL benefits from filtering out uninformative or noisy instances that do not achieve desirable long-term rewards. It also incorporates a novel goal-choosing algorithm to model and select "high" achievable goals for inference. While MOGCSL is quite general, we focus on its application to the next action prediction problem in commercial-grade recommender systems. In this context, any viable solution needs to be reasonably scalable and also be robust to large amounts of noisy data that is characteristic of this application space. We show that MOGCSL performs admirably on both counts. Specifically, extensive experiments conducted on real-world recommendation datasets validate its efficacy and efficiency. Also, analysis and experiments are included to explain its strength in discounting the noisier portions of training data in recommender systems.

The prevalence of unhealthy eating habits has become an increasingly concerning issue in the United States. However, major food recommendation platforms (e.g., Yelp) continue to prioritize users' dietary preferences over the healthiness of their choices. Although efforts have been made to develop health-aware food recommendation systems, the personalization of such systems based on users' specific health conditions remains under-explored. In addition, few research focus on the interpretability of these systems, which hinders users from assessing the reliability of recommendations and impedes the practical deployment of these systems. In response to this gap, we first establish two large-scale personalized health-aware food recommendation benchmarks at the first attempt. We then develop a novel framework, Multi-Objective Personalized Interpretable Health-aware Food Recommendation System (MOPI-HFRS), which provides food recommendations by jointly optimizing the three objectives: user preference, personalized healthiness and nutritional diversity, along with an large language model (LLM)-enhanced reasoning module to promote healthy dietary knowledge through the interpretation of recommended results. Specifically, this holistic graph learning framework first utilizes two structure learning and a structure pooling modules to leverage both descriptive features and health data. Then it employs Pareto optimization to achieve designed multi-facet objectives. Finally, to further promote the healthy dietary knowledge and awareness, we exploit an LLM by utilizing knowledge-infusion, prompting the LLMs with knowledge obtained from the recommendation model for interpretation.

Position bias poses a persistent challenge in recommender systems, with much of the existing research focusing on refining ranking relevance and driving user engagement. However, in practical applications, the mitigation of position bias does not always result in detectable short-term improvements in ranking relevance. This paper provides an alternative, practically useful view of what position bias reduction methods can achieve. It demonstrates that position debiasing can spread visibility and interactions more evenly across the assortment, effectively reducing a skew in the popularity of items induced by the position bias through a feedback loop. We offer an explanation of how position bias affects item popularity. This includes an illustrative model of the item popularity histogram and the effect of the position bias on its skewness. Through offline and online experiments on our large-scale e-commerce platform, we show that position debiasing can significantly improve assortment utilization, without any degradation in user engagement or financial metrics. This makes the ranking fairer and helps attract more partners or content providers, benefiting the customers and the business in the long term.

This paper discusses the need to move away from an instrumental view of text composition AI assistants under direct control of the user, towards a more agentic approach that is based on a value rationale. Based on an analysis of moral dimensions of AI assistance in computer mediated communication, the paper proposes basic guidelines for designing the agent's persona.

Sequential recommendation systems aim to provide personalized recommendations for users based on their interaction history. To achieve this, they often incorporate auxiliary information, such as textual descriptions of items and auxiliary tasks, like predicting user preferences and intent. Despite numerous efforts to enhance these models, they still suffer from limited personalization. To address this issue, we propose a new paradigm, which we term preference discerning. In preference dscerning, we explicitly condition a generative sequential recommendation system on user preferences within its context. To this end, we generate user preferences using Large Language Models (LLMs) based on user reviews and item-specific data. To evaluate preference discerning capabilities of sequential recommendation systems, we introduce a novel benchmark that provides a holistic evaluation across various scenarios, including preference steering and sentiment following. We assess current state-of-the-art methods using our benchmark and show that they struggle to accurately discern user preferences. Therefore, we propose a new method named Mender ($\textbf{M}$ultimodal Prefer$\textbf{en}$ce $\textbf{d}$iscern$\textbf{er}$), which improves upon existing methods and achieves state-of-the-art performance on our benchmark. Our results show that Mender can be effectively guided by human preferences even though they have not been observed during training, paving the way toward more personalized sequential recommendation systems. We will open-source the code and benchmarks upon publication.