UBank brings AI to customer agents with RoboBrain

NAB-owned UBank is expanding its artificial intelligence focus with the creation of an "agent assist" enterprise search tool called RoboBrain. The digital bank entered the AI fray in May last year with a chatbot to aid home loan applications, which it called Robochat. It is now building on the internal competency it created for that project, and expanding the reach of AI in the business in the process. Both Robochat and RoboBrain are powered largely by IBM Watson components. They also owe their genesis to the same process - internal hackathons designed to flush out potential use cases and ideas.