AI agents are increasingly deployed to automate complex enterprise workflows, yet evidence of their effectiveness in identity governance is limited. We report results from the first randomized controlled trial (RCT) evaluating an AI agent for Conditional Access (CA) policy management in Microsoft Entra. The agent assists with four high-value tasks: policy merging, Zero-Trust baseline gap detection, phased rollout planning, and user-policy alignment. In a production-grade environment, 162 identity administrators were randomly assigned to a control group (no agent) or treatment group (agent-assisted) and asked to perform these tasks. Agent access produced substantial gains: accuracy improved by 48% and task completion time decreased by 43% while holding accuracy constant. The largest benefits emerged on cognitively demanding tasks such as baseline gap detection. These findings demonstrate that purpose-built AI agents can significantly enhance both speed and accuracy in identity administration.

We study how two information feeds, a closed-form Markov estimator of residual sojourn and an online trained actor-critic, affect reneging and jockeying in a dual M/M/1 system. Analytically, for unequal service rates and total-time patience, we show that total wait grows linearly so abandonment is inevitable and the probability of a successful jockey vanishes as the backlog approaches towards infinity. Furthermore, under a mild sub-linear error condition both information models yield the same asymptotic limits (robustness). We empirically validate these limits and quantify finite backlog differences. Our findings show that learned and analytic feeds produce different delays, reneging rates and transient jockeying behavior at practical sizes, but converge to the same asymptotic outcome implied by our theory. The results characterize when value-of-information matters (finite regimes) and when it does not (asymptotics), informing lightweight telemetry and decision-logic design for low-cost, jockeying-aware systems.

Eviction is a significant yet understudied social determinants of health (SDoH), linked to housing instability, unemployment, and mental health. While eviction appears in unstructured electronic health records (EHRs), it is rarely coded in structured fields, limiting downstream applications. We introduce SynthEHR-Eviction, a scalable pipeline combining LLMs, human-in-the-loop annotation, and automated prompt optimization (APO) to extract eviction statuses from clinical notes. Using this pipeline, we created the largest public eviction-related SDoH dataset to date, comprising 14 fine-grained categories. Fine-tuned LLMs (e.g., Qwen2.5, LLaMA3) trained on SynthEHR-Eviction achieved Macro-F1 scores of 88.8% (eviction) and 90.3% (other SDoH) on human validated data, outperforming GPT-4o-APO (87.8%, 87.3%), GPT-4o-mini-APO (69.1%, 78.1%), and BioBERT (60.7%, 68.3%), while enabling cost-effective deployment across various model sizes. The pipeline reduces annotation effort by over 80%, accelerates dataset creation, enables scalable eviction detection, and generalizes to other information extraction tasks.

Access to legal information is fundamental to access to justice. Yet accessibility refers not only to making legal documents available to the public, but also rendering legal information comprehensible to them. A vexing problem in bringing legal information to the public is how to turn formal legal documents such as legislation and judgments, which are often highly technical, to easily navigable and comprehensible knowledge to those without legal education. In this study, we formulate a three-step approach for bringing legal knowledge to laypersons, tackling the issues of navigability and comprehensibility. First, we translate selected sections of the law into snippets (called CLIC-pages), each being a small piece of article that focuses on explaining certain technical legal concept in layperson's terms. Second, we construct a Legal Question Bank (LQB), which is a collection of legal questions whose answers can be found in the CLIC-pages. Third, we design an interactive CLIC Recommender (CRec). Given a user's verbal description of a legal situation that requires a legal solution, CRec interprets the user's input and shortlists questions from the question bank that are most likely relevant to the given legal situation and recommends their corresponding CLIC pages where relevant legal knowledge can be found. In this paper we focus on the technical aspects of creating an LQB. We show how large-scale pre-trained language models, such as GPT-3, can be used to generate legal questions. We compare machine-generated questions (MGQs) against human-composed questions (HCQs) and find that MGQs are more scalable, cost-effective, and more diversified, while HCQs are more precise. We also show a prototype of CRec and illustrate through an example how our 3-step approach effectively brings relevant legal knowledge to the public.

The significant computational demands of pretrained language models (PLMs), which often require dedicated hardware, present a substantial challenge in serving them efficiently, especially in multi-tenant environments. To address this, we introduce HMI, a Hierarchical knowledge management-based Multi-tenant Inference system, designed to manage tenants with distinct PLMs resource-efficiently. Our approach is three-fold: Firstly, we categorize PLM knowledge into general, domain-specific, and task-specific. Leveraging insights on knowledge acquisition across different model layers, we construct hierarchical PLMs (hPLMs) by extracting and storing knowledge at different levels, significantly reducing GPU memory usage per tenant. Secondly, we establish hierarchical knowledge management for hPLMs generated by various tenants in HMI. We manage domain-specific knowledge with acceptable storage increases by constructing and updating domain-specific knowledge trees based on frequency. We manage task-specific knowledge within limited GPU memory through parameter swapping. Finally, we propose system optimizations to enhance resource utilization and inference throughput. These include fine-grained pipelining via hierarchical knowledge prefetching to overlap CPU and I/O operations with GPU computations, and optimizing parallel implementations with batched matrix multiplications. Our experimental results demonstrate that the proposed HMI can efficiently serve up to 10,000 hPLMs (hBERTs and hGPTs) on a single GPU, with only a negligible compromise in accuracy.

That was the score Mary Louis was given by an AI-powered tenant screening tool. The software, SafeRent, didn't explain in its 11-page report how the score was calculated or how it weighed various factors. It didn't say what the score actually signified. It just displayed Louis's number and determined it was too low. Louis, who works as a security guard, had applied for an apartment in an eastern Massachusetts suburb.

Clinnova, a collaborative initiative involving France, Germany, Switzerland, and Luxembourg, is dedicated to unlocking the power of precision medicine through data federation, standardization, and interoperability. This European Greater Region initiative seeks to create an interoperable European standard using artificial intelligence (AI) and data science to enhance healthcare outcomes and efficiency. Key components include multidisciplinary research centers, a federated biobanking strategy, a digital health innovation platform, and a federated AI strategy. It targets inflammatory bowel disease, rheumatoid diseases, and multiple sclerosis (MS), emphasizing data quality to develop AI algorithms for personalized treatment and translational research. The IHU Strasbourg (Institute of Minimal-invasive Surgery) has the lead in this initiative to develop the federated learning (FL) proof of concept (POC) that will serve as a foundation for advancing AI in healthcare. At its core, Clinnova-MS aims to enhance MS patient care by using FL to develop more accurate models that detect disease progression, guide interventions, and validate digital biomarkers across multiple sites. This technical report presents insights and key takeaways from the first cross-border federated POC on MS segmentation of MRI images within the Clinnova framework. While our work marks a significant milestone in advancing MS segmentation through cross-border collaboration, it also underscores the importance of addressing technical, logistical, and ethical considerations to realize the full potential of FL in healthcare settings.

Older people with mild cognitive impairment, especially when characterized by episodic memory loss, are at increased risk for dementia due to Alzheimer's disease. Now a study by researchers from MIT, Cornell, and Massachusetts General Hospital has identified a key deficit unrelated to memory that may help reveal the condition early--when any available treatments are likely to be most effective. The issue has to do with a subtle aspect of language processing: people with amnestic mild cognitive impairment (aMCI) struggle with certain ambiguous sentences in which pronouns could refer to people not referenced in the sentences themselves.For instance, in "The electrician fixed the light switch when he visited the tenant," it is not clear without context whether "he" refers to the electrician or some other visitor. But in "He visited the tenant when the electrician repaired the light switch," "he" and "the electrician" cannot be the same person. And in "The babysitter emptied the bottle and prepared the formula," there is no reference to a person beyond the sentence.

Rental assistance programs provide individuals with financial assistance to prevent housing instabilities caused by evictions and avert homelessness. Since these programs operate under resource constraints, they must decide who to prioritize. Typically, funding is distributed by a reactive or first-come-first serve allocation process that does not systematically consider risk of future homelessness. We partnered with Allegheny County, PA to explore a proactive allocation approach that prioritizes individuals facing eviction based on their risk of future homelessness. Our ML system that uses state and county administrative data to accurately identify individuals in need of support outperforms simpler prioritization approaches by at least 20% while being fair and equitable across race and gender. Furthermore, our approach would identify 28% of individuals who are overlooked by the current process and end up homeless. Beyond improvements to the rental assistance program in Allegheny County, this study can inform the development of evidence-based decision support tools in similar contexts, including lessons about data needs, model design, evaluation, and field validation.

This paper addresses the critical challenge of managing Quality of Service (QoS) in cloud services, focusing on the nuances of individual tenant expectations and varying Service Level Indicators (SLIs). It introduces a novel approach utilizing Deep Reinforcement Learning for tenant-specific QoS management in multi-tenant, multi-accelerator cloud environments. The chosen SLI, deadline hit rate, allows clients to tailor QoS for each service request. A novel online scheduling algorithm for Deep Neural Networks in multi-accelerator systems is proposed, with a focus on guaranteeing tenant-wise, model-specific QoS levels while considering real-time constraints.