From dead crabs to shredded bed sheets, fraudsters are using fake photos and videos to get their money back from ecommerce sites. I don't want to admit it, but I did spend a lot of money online this holiday shopping season. And unsurprisingly, some of those purchases didn't meet my expectations. A photobook I bought was damaged in transit, so I snapped a few pictures, emailed them to the merchant, and got a refund. Online shopping platforms have long depended on photos submitted by customers to confirm that refund requests are legitimate.

Payment networks form the backbone of modern commerce, generating high volumes of transaction records from daily activities. Properly modeling this data can enable applications such as abnormal behavior detection and consumer-level insights for hyper-personalized experiences, ultimately improving people's lives. In this paper, we present TREASURE, TRansformer Engine As Scalable Universal transaction Representation Encoder, a multipurpose transformer-based foundation model specifically designed for transaction data. The model simultaneously captures both consumer behavior and payment network signals (such as response codes and system flags), providing comprehensive information necessary for applications like accurate recommendation systems and abnormal behavior detection. Verified with industry-grade datasets, TREASURE features three key capabilities: 1) an input module with dedicated sub-modules for static and dynamic attributes, enabling more efficient training and inference; 2) an efficient and effective training paradigm for predicting high-cardinality categorical attributes; and 3) demonstrated effectiveness as both a standalone model that increases abnormal behavior detection performance by 111% over production systems and an embedding provider that enhances recommendation models by 104%. We present key insights from extensive ablation studies, benchmarks against production models, and case studies, highlighting valuable knowledge gained from developing TREASURE.

TGPT is designed to understand and generate transaction trajectories while simultaneously supporting a variety of downstream prediction and classification tasks. We introduce a novel 3D-Transformer architecture specifically tailored for capturing the complex dynamics in payment transaction data. This architecture incorporates design innovations that enhance modality fusion and computational efficiency, while seamlessly enabling joint optimization with downstream objectives. Trained on billion-scale real-world transactions, TGPT significantly improves downstream classification performance against a competitive production model and exhibits advantages over baselines in generating future transactions. We conduct extensive empirical evaluations utilizing a diverse collection of company transaction datasets spanning multiple downstream tasks, thereby enabling a thorough assessment of TGPT's effectiveness and efficiency in comparison to established methodologies. Furthermore, we examine the incorporation of LLM-derived embeddings within TGPT and benchmark its performance against fine-tuned LLMs, demonstrating that TGPT achieves superior predictive accuracy as well as faster training and inference. We anticipate that the architectural innovations and practical guidelines from this work will advance foundation models for transaction-like data and catalyze future research in this emerging field.

This paper introduces a control-theoretic framework for dynamic payment routing, implemented within JUSPAY's Payment Orchestrator to maximize transaction success rate. The routing system is modeled as a closed-loop feedback controller continuously sensing gateway [3] performance, computing corrective actions, and dynamically routes transactions across gateway to ensure operational resilience. The system leverages concepts from control theory, reinforcement learning, and multi-armed bandit optimization to achieve both short-term responsiveness and long-term stability. Rather than relying on explicit PID regulation, the framework applies generalized feedback-based adaptation, ensuring that corrective actions remain proportional to observed performance deviations and the computed gateway score gradually converges toward the success rate [2]. This hybrid approach unifies control theory and adaptive decision systems, enabling self-regulating transaction routing that dampens instability, and improves reliability. Live production results show an improvement of up to 1.15% in success rate over traditional rule-based routing, demonstrating the effectiveness of feedback-based control in payment systems.

We study deploying large language models (LLMs) as business development (BD) agents for persuasive price negotiation in online travel agencies (OTAs), where aligning traveler affordability and hotel profitability directly affects bookings, partner relationships, and access to travel. The agent must follow a Standard Operating Procedure (SOP) while conducting multi-turn persuasion, interpreting colloquial inputs, and adhering to guardrails (no over-promising, no hallucinations). Conventional post-training -- supervised fine-tuning (SFT) or single-source reward optimization -- overfits scripts, misses nuanced persuasive style, and fails to enforce verifiable business constraints. We propose Reward-Enhanced Policy Optimization (REPO), a reinforcement learning post-training framework that aligns an LLM with heterogeneous rewards: a preference-trained reward model (RM) for dense human alignment, a reward judge (RJ) for high-level persuasive behavior and SOP compliance, and programmatic reward functions (RF) for deterministic checks on numerics, formatting, and guardrails. A straightforward enhancement mechanism is proposed to combine the RM with RJ and RF signals to curb reward hacking and improve negotiation quality. In production-style evaluations -- approximately 150 turns from real dialogues and 225 turns from curated bad-case dialogues -- REPO lifts average dialogue rating to 4.63: +1.20 over base, +0.83 over Direct Preference Optimization (DPO); +0.33 over Group Relative Policy Optimization (GRPO), increases the share of conversations with at least one excellent response to 66.67% (+23.34 percentage points over GRPO), and achieves a 93.33% bad-case fix rate with 75.56% clean fixes, outperforming SFT, DPO, PPO, and GRPO. We also observe emergent capabilities -- proactive empathy, localized reasoning, calibrated tactics -- that surpass gold annotations.

Given a set of financial transactions (who buys from whom, when, and for how much), as well as prior information from buyers and sellers, how can we find fraudulent transactions? If we have labels for some transactions for known types of fraud, we can build a classifier. However, we also want to find new types of fraud, still unknown to the domain experts ('Detection'). Moreover, we also want to provide evidence to experts that supports our opinion ('Justification'). In this paper, we propose FRAUDGUESS, to achieve two goals: (a) for 'Detection', it spots new types of fraud as micro-clusters in a carefully designed feature space; (b) for 'Justification', it uses visualization and heatmaps for evidence, as well as an interactive dashboard for deep dives. FRAUDGUESS is used in real life and is currently considered for deployment in an Anonymous Financial Institution (AFI). Thus, we also present the three new behaviors that FRAUDGUESS discovered in a real, million-scale financial dataset. Two of these behaviors are deemed fraudulent or suspicious by domain experts, catching hundreds of fraudulent transactions that would otherwise go un-noticed.

B.4 Complete set of experimental results associated to section 4 In this section we display the complete set of results associated to figures shown in section 4. We

Data science, which transforms raw data into actionable insights, is critical for data-driven decision-making. However, these tasks are often complex, involving steps for exploring multiple data sources and synthesizing findings to deliver insightful answers. While large language models (LLMs) show significant promise in automating this process, they often struggle with heterogeneous data formats and generate sub-optimal analysis plans, as verifying plan sufficiency is inherently difficult without ground-truth labels for such open-ended tasks. To overcome these limitations, we introduce DS-STAR, a novel data science agent. Specifically, DS-STAR makes three key contributions: (1) a data file analysis module that automatically explores and extracts context from diverse data formats, including unstructured types; (2) a verification step where an LLM-based judge evaluates the sufficiency of the analysis plan at each stage; and (3) a sequential planning mechanism that starts with a simple, executable plan and iteratively refines it based on the DS-STAR's feedback until its sufficiency is verified. This iterative refinement allows DS-STAR to reliably navigate complex analyses involving diverse data sources. Our experiments show that DS-STAR achieves state-of-the-art performance across three challenging benchmarks: DABStep, KramaBench, and DA-Code. Moreover, DS-STAR particularly outperforms baselines on hard tasks that require processing multiple data files with heterogeneous formats.

Analyzing financial transactions is crucial for ensuring regulatory compliance, detecting fraud, and supporting decisions. The complexity of financial transaction data necessitates advanced techniques to extract meaningful insights and ensure accurate analysis. Since Transformer-based models have shown outstanding performance across multiple domains, this paper seeks to explore their potential in understanding financial transactions. This paper conducts extensive experiments to evaluate three types of Transformer models: Encoder-Only, Decoder-Only, and Encoder-Decoder models. For each type, we explore three options: pretrained LLMs, fine-tuned LLMs, and small proprietary models developed from scratch. Our analysis reveals that while LLMs, such as LLaMA3-8b, Flan-T5, and SBERT, demonstrate impressive capabilities in various natural language processing tasks, they do not significantly outperform small proprietary models in the specific context of financial transaction understanding. This phenomenon is particularly evident in terms of speed and cost efficiency. Proprietary models, tailored to the unique requirements of transaction data, exhibit faster processing times and lower operational costs, making them more suitable for real-time applications in the financial sector. Our findings highlight the importance of model selection based on domain-specific needs and underscore the potential advantages of customized proprietary models over general-purpose LLMs in specialized applications. Ultimately, we chose to implement a proprietary decoder-only model to handle the complex transactions that we previously couldn't manage. This model can help us to improve 14% transaction coverage, and save more than \$13 million annual cost.