Detroit, Michigan, July 25, 2022 (GLOBE NEWSWIRE) -- Artificial Intelligence Technology Solutions, Inc., ( OTCPK:AITX ), today announced that its …

With apologies to Peter Drucker, it is no longer simply what you measure that determines what you manage. It's how you discover what to measure that determines how you manage. In industry after industry, we see innovative measurement systems leading to innovative metrics and new organizational behaviors that drive superior outcomes. More organizations are recognizing that benchmarking and executive expertise don't always determine the best key performance indicators (KPIs). These data-driven companies employ predictive analytics such as machine learning, along with leadership acumen, to identify and refine key strategic measures.

Customer behavior has experienced a whirlwind of changes due to the ongoing pandemic. And obstacles have never been lower while customers virtually connect with agents via phone, email, and texts. However, when it comes to interacting with business, points of friction are more numerous. Customers are often forced to deal with endless waits for an email response and companies often struggle to accommodate the limited availability of service desk agents during business hours. Moreover, service desk agents have soaring pressure to do more with less.