Conversational AI is Leading the Way to Customer Experience

Customer behavior has experienced a whirlwind of changes due to the ongoing pandemic. And obstacles have never been lower while customers virtually connect with agents via phone, email, and texts. However, when it comes to interacting with business, points of friction are more numerous. Customers are often forced to deal with endless waits for an email response and companies often struggle to accommodate the limited availability of service desk agents during business hours. Moreover, service desk agents have soaring pressure to do more with less.