Navigating health questions can be daunting in the modern information landscape. Large language models (LLMs) may provide tailored, accessible information, but also risk being inaccurate, biased or misleading. We present insights from 4 mixed-methods studies (total N=163), examining how people interact with LLMs for their own health questions. Qualitative studies revealed the importance of context-seeking in conversational AIs to elicit specific details a person may not volunteer or know to share. Context-seeking by LLMs was valued by participants, even if it meant deferring an answer for several turns. Incorporating these insights, we developed a "Wayfinding AI" to proactively solicit context. In a randomized, blinded study, participants rated the Wayfinding AI as more helpful, relevant, and tailored to their concerns compared to a baseline AI. These results demonstrate the strong impact of proactive context-seeking on conversational dynamics, and suggest design patterns for conversational AI to help navigate health topics.

Novel capacities of generative AI to analyze and generate cultural artifacts raise inevitable questions about the nature and value of artistic education and human expertise. Has AI already leveled the playing field between professional artists and laypeople, or do trained artistic expressive capacity, curation skills and experience instead enhance the ability to use these new tools? In this pre-registered study, we conduct experimental comparisons between 50 active artists and a demographically matched sample of laypeople. We designed two tasks to approximate artistic practice for testing their capabilities in both faithful and creative image creation: replicating a reference image, and moving as far away as possible from it. We developed a bespoke platform where participants used a modern text-to-image model to complete both tasks. We also collected and compared participants' sentiments towards AI. On average, artists produced more faithful and creative outputs than their lay counterparts, although only by a small margin. While AI may ease content creation, professional expertise is still valuable - even within the confined space of generative AI itself. Finally, we also explored how well an exemplary vision-capable large language model (GPT-4o) would complete the same tasks, if given the role of an image generation agent, and found it performed on par in copying but outperformed even artists in the creative task. The very best results were still produced by humans in both tasks. These outcomes highlight the importance of integrating artistic skills with AI training to prepare artists and other visual professionals for a technologically evolving landscape. We see a potential in collaborative synergy with generative AI, which could reshape creative industries and education in the arts.

Generative AI models, such as the GPT and Llama series, have significant potential to assist laypeople in answering legal questions. However, little prior work focuses on the data sourcing, inference, and evaluation of these models in the context of laypersons. To this end, we propose a human-centric legal NLP pipeline, covering data sourcing, inference, and evaluation. We introduce and release a dataset, LegalQA, with real and specific legal questions spanning from employment law to criminal law, corresponding answers written by legal experts, and citations for each answer. We develop an automatic evaluation protocol for this dataset, then show that retrieval-augmented generation from only 850 citations in the train set can match or outperform internet-wide retrieval, despite containing 9 orders of magnitude less data. Finally, we propose future directions for open-sourced efforts, which fall behind closed-sourced models.

Radiology reports are highly technical documents aimed primarily at doctor-doctor communication. There has been an increasing interest in sharing those reports with patients, necessitating providing them patient-friendly simplifications of the original reports. This study explores the suitability of large language models in automatically generating those simplifications. We examine the usefulness of chain-of-thought and self-correction prompting mechanisms in this domain. We also propose a new evaluation protocol that employs radiologists and laypeople, where radiologists verify the factual correctness of simplifications, and laypeople assess simplicity and comprehension. Our experimental results demonstrate the effectiveness of self-correction prompting in producing high-quality simplifications. Our findings illuminate the preferences of radiologists and laypeople regarding text simplification, informing future research on this topic.

Empathy requires perspective-taking: empathetic responses require a person to reason about what another has experienced and communicate that understanding in language. However, most NLP approaches to empathy do not explicitly model this alignment process. Here, we introduce a new approach to recognizing alignment in empathetic speech, grounded in Appraisal Theory. We introduce a new dataset of over 9.2K span-level annotations of different types of appraisals of a person's experience and over 3K empathetic alignments between a speaker's and observer's speech. Through computational experiments, we show that these appraisals and alignments can be accurately recognized. In experiments in over 9.2M Reddit conversations, we find that appraisals capture meaningful groupings of behavior but that most responses have minimal alignment. However, we find that mental health professionals engage with substantially more empathetic alignment.

Real-world misinformation can be partially correct and even factual but misleading. It undermines public trust in science and democracy, particularly on social media, where it can spread rapidly. High-quality and timely correction of misinformation that identifies and explains its (in)accuracies has been shown to effectively reduce false beliefs. Despite the wide acceptance of manual correction, it is difficult to be timely and scalable, a concern as technologies like large language models (LLMs) make misinformation easier to produce. LLMs also have versatile capabilities that could accelerate misinformation correction-however, they struggle due to a lack of recent information, a tendency to produce false content, and limitations in addressing multimodal information. We propose MUSE, an LLM augmented with access to and credibility evaluation of up-to-date information. By retrieving evidence as refutations or contexts, MUSE identifies and explains (in)accuracies in a piece of content-not presupposed to be misinformation-with references. It also describes images and conducts multimodal searches to verify and correct multimodal content. Fact-checking experts evaluate responses to social media content that are not presupposed to be (non-)misinformation but broadly include incorrect, partially correct, and correct posts, that may or may not be misleading. We propose and evaluate 13 dimensions of misinformation correction quality, ranging from the accuracy of identifications and factuality of explanations to the relevance and credibility of references. The results demonstrate MUSE's ability to promptly write high-quality responses to potential misinformation on social media-overall, MUSE outperforms GPT-4 by 37% and even high-quality responses from laypeople by 29%. This work reveals LLMs' potential to help combat real-world misinformation effectively and efficiently.

The online health community (OHC) is the primary channel for laypeople to share health information. To analyze the health consumer-generated content (HCGC) from the OHCs, identifying the colloquial medical expressions used by laypeople is a critical challenge. The open-access and collaborative consumer health vocabulary (OAC CHV) is the controlled vocabulary for addressing such a challenge. Nevertheless, OAC CHV is only available in English, limiting its applicability to other languages. This research proposes a cross-lingual automatic term recognition framework for extending the English CHV into a cross-lingual one. Our framework requires an English HCGC corpus and a non-English (i.e., Chinese in this study) HCGC corpus as inputs. Two monolingual word vector spaces are determined using the skip-gram algorithm so that each space encodes common word associations from laypeople within a language. Based on the isometry assumption, the framework aligns two monolingual spaces into a bilingual word vector space, where we employ cosine similarity as a metric for identifying semantically similar words across languages. The experimental results demonstrate that our framework outperforms the other two large language models in identifying CHV across languages. Our framework only requires raw HCGC corpora and a limited size of medical translations, reducing human efforts in compiling cross-lingual CHV.

Data sharing is a necessity for innovative progress in many domains, especially in healthcare. However, the ability to share data is hindered by regulations protecting the privacy of natural persons. Synthetic tabular data provide a promising solution to address data sharing difficulties but does not inherently guarantee privacy. Still, there is a lack of agreement on appropriate methods for assessing the privacy-preserving capabilities of synthetic data, making it difficult to compare results across studies. To the best of our knowledge, this is the first work to identify properties that constitute good universal privacy evaluation metrics for synthetic tabular data. The goal of such metrics is to enable comparability across studies and to allow non-technical stakeholders to understand how privacy is protected. We identify four principles for the assessment of metrics: Comparability, Applicability, Interpretability, and Representativeness (CAIR). To quantify and rank the degree to which evaluation metrics conform to the CAIR principles, we design a rubric using a scale of 1-4. Each of the four properties is scored on four parameters, yielding 16 total dimensions. We study the applicability and usefulness of the CAIR principles and rubric by assessing a selection of metrics popular in other studies. The results provide granular insights into the strengths and weaknesses of existing metrics that not only rank the metrics but highlight areas of potential improvements. We expect that the CAIR principles will foster agreement among researchers and organizations on which universal privacy evaluation metrics are appropriate for synthetic tabular data.

As artificial intelligence became more powerful, the discontent that it would eventually sweep all before it in the labor market grew and grew, with breathless reports predicting that up to half of jobs would be taken by our robotic overlords. Of course, that hasn't really happened, and more measured commentators now believe that AI is far more likely to augment jobs than eradicate them entirely. New research from the University of Southern California illustrates how powerful this combination could be. The study explores how effectively humans and AI collaborate together, with a particular focus on the forecasting profession. The authors highlight how collaboration between man and machine is increasingly common, especially in areas such as self-driving vehicles.

Among American women, the rate of breast cancer is only second to lung cancer. An estimated 12.4% women will develop breast cancer over the course of their lifetime. The widespread use of social media across the socio-economic spectrum offers unparalleled ways to facilitate information sharing, in particular as it pertains to health. Social media is also used by many healthcare stakeholders, ranging from government agencies to healthcare industry, to disseminate health information and to engage patients. The purpose of this study is to investigate people's perceptions and attitudes relate to breast cancer, especially those that are related to physical activities, on Twitter. To achieve this, we first identified and collected tweets related to breast cancer; and then used topic modeling and sentiment analysis techniques to understanding discussion themes and quantify Twitter users' perceptions and emotions w.r.t breast cancer to answer 5 research questions.