The Transform Technology Summits start October 13th with Low-Code/No Code: Enabling Enterprise Agility. Leena AI, an AI-powered conversational platform used by major enterprises such as Nestlé, Coca-Cola, and P&G, has raised $30 million in a series B round of funding led by Bessemer Venture Partners. Founded out of New York in 2018, Leena AI is one of numerous conversational AI platforms that enable companies of all sizes to automate conversations through chatbot-like technology. However, Leena AI is carving a niche for itself by focusing specifically on human resource (HR) teams -- it's basically an automated employee helpdesk. Leena AI CEO and cofounder Adit Jain said that his company is setting out to be a "Siri for employees," emulating shifts elsewhere in the technological spectrum -- it's about replacing the old way of doing things with something more in line with what people are accustomed to in their everyday lives.

Deepak: AI applications in the Indian pharma industry has definitely not caught up as much as it has in some other industries like e-commerce or Financial services. With AI there is always a need for scale (as scale allows learning to happen faster) and most of the attempts have hence been consumer or patient facing. In the developed world we do hear about large scale solutions in imaging and diagnosis, in clinical trials and in pipeline success measurement. Specifically, within Abbott we have identified a few focus areas namely forecasting, decision tree applications like attrition prediction, robotic process automation in internal data management processes and in delivering superlative user experience for the salesforce through Maya, our virtual assistant for the sales reps and in recommendation engines in KnowledgeGenie. Deepak: AI has a huge role to play in managed services and backend support.

IT helpdesk is an interesting use case. Think about the number of requests - both basic and complex - that are addressed to your IT personnel. It has been found that integrating AI-powered chatbots into your IT Service Management function saves a lot of time for your employees and IT staff, and increases the overall productivity of the workforce. This infographic outlines the advantages of a bot that leverages machine learning and NLP to identify and answer routine support requests and incident management issues. So before implementing a chatbot, know why your IT helpdesk needs one?

Helpdesk solutions aim to support employees to deliver excellent customer service. AI customer service can help a business to achieve high productivity and meet customer expectations. Being'Instant' is the way to'Wow' your customers. For instance, the automated response sent to the customer as soon as the request is received. The customer will get acknowledgment, complete information about estimated time to solve the problem and possible alternatives.

I'll admit, I was not always a fan of chatbot platforms. First generation examples were clunky, and the experience wasn't remotely close to interacting with a human. However, improvements in artificial intelligence are advancing chatbots to the point where they're becoming increasingly human-like. That's the point, I suppose. It's also the likely reason that chatbots are becoming so popular. In fact, Gartner Research recently claimed that "By 2020, over 50% of medium-to-large enterprises will have deployed product chatbots".

Great customer service builds trust, inspires brand loyalty, and earns repeat business. So it's no surprise that, according to Deloitte, close to 90 percent of organizations name improving the quality of their customer service as a strategic focus. Customer service helpdesks know this all too well. They often deal with an ongoing flow of tickets that sometimes have little information or context, which can slow down agents and impact service quality. What if you could use historical data to predict key KPI or fields of a support ticket to handle it in the most efficient way? Some support ticket data -- such as resolution time, priority, tags, or sentiment -- is only known once a ticket is being handled or once closed.

If you work in a corporation where your job involves sitting in front of a keyboard all day, you probably have your own version of an "IT Helpdesk" that most likely drives you absolutely nuts. IT Helpdesk is your resource for rectifying any computer related issues you might have because the "local IT support" team was canned during the last cost savings initiative "strategic realignment". If you log a ticket with IT Helpdesk like you're supposed to, you'll hear from them no sooner than 48 hours, so you pick up the phone and call them: We've all been there, and the only solace we have is that John in Mumbai's job is not going to be around for too much longer. You see, pretty soon computers are going to fix themselves. Recently Google's Deepmind had a scenario where AI Agent John was talking to AI Agent Sally.

THIRUVANANTHAPURAM: It seems machines replacing humans is not science fiction anymore. Artificial Intelligence (AI) is the buzzword now in the IT field and many companies have started imparting training for employees in AI. Anoj Pillai, chief architect of UST Global's first, spoke at length about how AI was changing the world, at the company's developer's conference. Observing that AI would replace 80% of IT helpdesk, he said, "Labour-centric services will be wiped off eventually. For example, a person who attends a customer's call could be replaced by a machine. It is not going to change the employee. Only his profile will change," he said.

Move over Artificial Intelligence, 'cognitive technology' is the future Artificial Intelligence Program Writes A Christmas Carol With Moments Of Cheer And Darkness ... Stay up-to-date on the topics you care about. We'll send you an email alert whenever a news article matches your alert term. It's free, and you can add new alerts at any time.