Why does your IT helpdesk need a chatbot - Kore.ai

IT helpdesk is an interesting use case. Think about the number of requests - both basic and complex - that are addressed to your IT personnel. It has been found that integrating AI-powered chatbots into your IT Service Management function saves a lot of time for your employees and IT staff, and increases the overall productivity of the workforce. This infographic outlines the advantages of a bot that leverages machine learning and NLP to identify and answer routine support requests and incident management issues. So before implementing a chatbot, know why your IT helpdesk needs one?