'AI will replace 80% of IT helpdesk' - Times of India

THIRUVANANTHAPURAM: It seems machines replacing humans is not science fiction anymore. Artificial Intelligence (AI) is the buzzword now in the IT field and many companies have started imparting training for employees in AI. Anoj Pillai, chief architect of UST Global's first, spoke at length about how AI was changing the world, at the company's developer's conference. Observing that AI would replace 80% of IT helpdesk, he said, "Labour-centric services will be wiped off eventually. For example, a person who attends a customer's call could be replaced by a machine. It is not going to change the employee. Only his profile will change," he said.