Abbott India is using AI to deliver superlative user experience for their salesforce

Deepak: AI applications in the Indian pharma industry has definitely not caught up as much as it has in some other industries like e-commerce or Financial services. With AI there is always a need for scale (as scale allows learning to happen faster) and most of the attempts have hence been consumer or patient facing. In the developed world we do hear about large scale solutions in imaging and diagnosis, in clinical trials and in pipeline success measurement. Specifically, within Abbott we have identified a few focus areas namely forecasting, decision tree applications like attrition prediction, robotic process automation in internal data management processes and in delivering superlative user experience for the salesforce through Maya, our virtual assistant for the sales reps and in recommendation engines in KnowledgeGenie. Deepak: AI has a huge role to play in managed services and backend support.