Rammas, DEWA's virtual AI employee, is available on seven channels for customer service. These include DEWA's smart app (iOS and Android), DEWA's website and social media account on Facebook, Amazon's Alexa, and Google Assistant, robots, and WhatsApp Business. Rammas provides round-the-clock multiple services and answers enquiries in English and Arabic. DEWA employs AI to enhance customer and employee happiness as well as improve the performance of its systems through'Rammas for You' and'Rammas at Work' and'Powered by Rammas'. Rammas has answered more than 6.4 million enquiries since its inception in the first quarter of 2017 and until the end of June 2022.

Customers can also benefit from Rammas, DEWA's virtual employee, which uses Artificial Intelligence (AI) on Amazon's Alexa devices in Arabic to …

Dubai-based Forward Investments announced it has invested in Nozomi Networks, a global market leader in Operational Technology (OT) and Internet of Things (IoT) security, headquartered in San Francisco, USA. This investment represents the strong relationship forged between the two entities and plays a role in fueling innovation in the delivery of Information Technology (IT), OT and IoT cybersecurity services to enterprises across the public and private sectors in the UAE and broader Middle East and North Africa (MENA) region. Nozomi Networks helps clients fulfill their vision to deliver digital utilities using autonomous systems for renewable energy, storage, and expansion in artificial intelligence (AI) adoption by providing digital services," said H.E. Saeed Al Tayer, Chairman of Forward Investments. "Given escalating cyber risks to ICS and control networks, advanced monitoring and threat detection systems play an increasingly critical role. It seems fitting that the pioneering investment for Forward Investments is with Nozomi Networks, itself a pioneer in securing the modernization of critical industrial infrastructure in the region and around the globe."

Siemens Energy will supply new controllers and other major upgrades as part of an extended service agreement for a Dubai power plant. Dubai Electricity and Water Authority (DEWA) signed Siemens to a new, 20-year long-term service agreement. The service term calls for a wide array of upgrades and supply of new technologies. Among those, Siemens Energy will supply an intelligent controller for each of the four SGT5-4000F gas-fired turbines at the Jebel Ali L2 power and water station. This includes the SPPA-T3000 control system, as well as services for the plant's generators and tools to improve operational flexibility and reduce outage times.

The UAE continues to places great importance to protecting the environment and promoting a green economy, placing sustainability at the forefront of its strategic priorities. This is in line with the UAE Vision 2021, which aims to build a sustainable environment, and a diversified and sustainable competitive economy that ensures a secure future for generations to come. Under the guidance of its wise leadership, the UAE has made great progress towards sustainability, driven by significant achievements in the adoption of advanced technologies to create a new reality and to build a leading global model for sustainable development. The UAE has recognised the importance of Artificial Intelligence (AI) as the cornerstone for achieving sustainability goals, at a time when this advanced technology is expected to contribute to the growth of the country's GDP by 35% until 2031, while also reducing government expenditures by 50% annually, cutting down the number of paper transactions and saving millions of work hours annually. The aim of the UAE Strategy for Artificial Intelligence 2031 is to improve government performance, accelerate the pace of achievements, and to create innovative and productive work environments that ensure high levels of productivity.

The Dubai Electricity and Water Authority (DEWA) recently selected UIB to be one of their partners in Dubai Future Foundation's Dubai Future Accelerators' (DFA) Cohort 6 -- UIB's third DFA cohort, our first was with du and our second was with the Dubai Police. Even though the DFA program is spread across nine weeks (starting June 16) with a four-week break in between, UIB completed the project in only three weeks, enabling DEWA to go live the week of July 8, making the project a big success for UIB, DEWA, and DFA. This has also enabled us to use the program's remaining weeks to focus on new use cases and plan for how to further scale our partnership. What did we do with DEWA? We used UIB's UnificationEngine Conversational AI platform to deploy DEWA's customer service virtual assistant, "Rammas," on WhatsApp.

The Dubai Electricity and Water Authority, DEWA, held a strategic summit with Huawei to increase cooperation on investments and to exchange the best global solutions, experiences, and practices in innovation, disruptive technologies, smart grids, digital transformation, automation, cloud platforms, and Artificial Intelligence, AI. The summit was attended by Saeed Mohammed Al Tayer, Managing Director and CEO of DEWA, and Charles Yang, President of the Middle East Region at Huawei Technologies. The summit witnessed the launch of a joint AI laboratory, through which DEWA and Huawei will develop and implement AI digital services for the Middle East. The two sides also launched a training and development programme for DEWA staff in different areas of the Fourth Industrial Revolution and disruptive technologies. "DEWA supports the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, who instructed the Dubai Government to deliver services that are 10 years ahead of other cities, and to work under the leadership of H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Chairman of Dubai Executive Council, and Chairman of the Board of Trustees of the Dubai Future Foundation, and H.H. Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai. These directives have guided DEWA's strategy to shape the future and enhance its role in serving the community to become a leading global, sustainable, and innovative corporation," said Al Tayer.

"DEWA supports the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, who instructed Dubai Government to deliver services that are 10 years ahead of other cities, and to work under the leadership of HH Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Board of Trustees of the Dubai Future Foundation (DFF), and HH Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai. These directives have guided DEWA's strategy to shape the future and enhance its role in serving the community to become a globally leading sustainable innovative corporation. DEWA has achieved considerable progress in this and one of its most prominent achievements is the launch of Digital DEWA, the digital arm of DEWA, to redefine the concept of utilities and create a new digital future for Dubai, to become the premier digital organisation in the world; with autonomous systems for renewable energy and storage and the expansion of artificial intelligence and digital services," said Al Tayer. Al Tayer noted that Digital DEWA has a four-point strategy. The first is launching advanced solar power technologies in Dubai.

Dubai Electricity and Water Authority (DEWA) is organising the AI Leadership Programme in cooperation with experts from the University of California, Berkeley. The programme is attended by DEWA's leadership and staff who specialise in Artificial Intelligence (AI). The programme supports DEWA's efforts to achieve the directives of the wise leadership to anticipate the future and keep pace with the Fourth Industrial Revolution. The 3-day programme covers the latest developments in AI application in energy, water, machine learning, data science and applications, and other related topics. Participants will also learn about virtual implementation of AI applications in the work environment.

The Dubai Electricity and Water Authority (Dewa) has launched a'future centre for customer happiness' at Ibn Battuta Mall. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, inaugurated the centre. According to Dewa, this is the first integrated smart customer happiness centre in Dubai, which depends on artificial intelligence (AI) and robotics. "The centre relies on the latest technologies to achieve customers' satisfaction and exceed their expectations. It has smart self service booths to help customers complete their transactions with ease. These include Rammas, the virtual employee that uses AI to answer queries; the Tayseer smart bill payment platform; live chat, and a future services section to design and develop Dewa's future services," said Saeed Mohammed Al Tayer, MD and CEO of Dewa.