How artificial intelligence has enhanced Dubai's power, water services

Rammas, DEWA's virtual AI employee, is available on seven channels for customer service. These include DEWA's smart app (iOS and Android), DEWA's website and social media account on Facebook, Amazon's Alexa, and Google Assistant, robots, and WhatsApp Business. Rammas provides round-the-clock multiple services and answers enquiries in English and Arabic. DEWA employs AI to enhance customer and employee happiness as well as improve the performance of its systems through'Rammas for You' and'Rammas at Work' and'Powered by Rammas'. Rammas has answered more than 6.4 million enquiries since its inception in the first quarter of 2017 and until the end of June 2022.