Video: Dewa centre powered by artificial intelligence opens

The Dubai Electricity and Water Authority (Dewa) has launched a'future centre for customer happiness' at Ibn Battuta Mall. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, inaugurated the centre. According to Dewa, this is the first integrated smart customer happiness centre in Dubai, which depends on artificial intelligence (AI) and robotics. "The centre relies on the latest technologies to achieve customers' satisfaction and exceed their expectations. It has smart self service booths to help customers complete their transactions with ease. These include Rammas, the virtual employee that uses AI to answer queries; the Tayseer smart bill payment platform; live chat, and a future services section to design and develop Dewa's future services," said Saeed Mohammed Al Tayer, MD and CEO of Dewa.