Working with DEWA During Dubai Future Accelerators Cohort 6 - UIB

The Dubai Electricity and Water Authority (DEWA) recently selected UIB to be one of their partners in Dubai Future Foundation's Dubai Future Accelerators' (DFA) Cohort 6 -- UIB's third DFA cohort, our first was with du and our second was with the Dubai Police. Even though the DFA program is spread across nine weeks (starting June 16) with a four-week break in between, UIB completed the project in only three weeks, enabling DEWA to go live the week of July 8, making the project a big success for UIB, DEWA, and DFA. This has also enabled us to use the program's remaining weeks to focus on new use cases and plan for how to further scale our partnership. What did we do with DEWA? We used UIB's UnificationEngine Conversational AI platform to deploy DEWA's customer service virtual assistant, "Rammas," on WhatsApp.