The AI era is upon us, with what seems like new advances every week, pushing the technology to new heights. Between Google, OpenAI, Microsoft and a raft of other companies, new developments that can ease the way we live and work are accessible to people more than ever before. It's little wonder, then, that businesses are starting to consider how best to integrate AI into their processes to reap the benefits. But thinking before acting is vital in such a fast-moving space. The first-mover advantage that businesses seek out can quickly be negated by the regulatory risks of irresponsible use of AI. "Lots of companies talk about AI, but only a few of them can talk about responsible AI," says Vikash Khatri, senior vice-president for artificial intelligence at Afiniti, which provides AI that pairs customers and contact-centre agents based on how well they are likely to interact. "Yet, it's vital that responsibility be front of mind when considering any deployment of AI – the risks of not considering that are too great."

Sign in to report inappropriate content. Afiniti's use of artificial intelligence in the healthcare industry encourages preventative care, increasing the likelihood that people take advantage of opportunities in the present to preclude more serious issues down the road.

Sign in to report inappropriate content. Afiniti's use of artificial intelligence in the healthcare industry encourages preventative care, increasing the likelihood that people take advantage of opportunities in the present to preclude more serious issues down the road.

Jazz, Pakistan's leading digital communications company, and Afiniti, a multinational advanced analytics company, have partnered to implement Artificial Intelligence (AI) solutions in customer service contact centers across Pakistan, fostering significant gains in customer satisfaction and revenues. As part of its long-term commitment to meet and exceed customer satisfaction, Jazz engaged Afiniti to use their AI powered contact centre technology to optimize call outcomes at Jazz's customer service contact centres. By analyzing call histories and other CRM data, Afiniti's algorithm predicts patterns of interpersonal behavior and matches callers with Jazz's contact centre agents best equipped to serve them. "Industries globally are advancing rapidly thanks to AI and we wanted to use this technology for the benefit of our customers," said Aamir Ibrahim, CEO Jazz. "Afiniti's solution is intuitive, seamless and measurable, and a part of Jazz's broader customer obsession motto. "Afiniti is the world's premier provider of applied artificial intelligence solutions, having delivered billions of dollars in measurable economic value to its clients around the world.

David Cameron has taken a job as chair of a US artificial intelligence firm's advisory board, it was announced on Friday. The former prime minister "will be responsible for curating and overseeing the strategic guidance" the board provides to Afiniti, the company said in a statement. The position represents one of Cameron's most prominent appointments since he stood down as prime minister in 2016. He has previously taken a number of roles at not-for-profit organisations and has a memoir, For the Record, due out later this year. Cameron said he was "delighted" to take the job working on "transforming the future of customer service and interpersonal communications".

The promise of AI in healthcare is finally starting to move beyond speculation. In recent years companies have been funneling funds into advancements, especially those that cut costs and promote patient health. Spending on healthcare AI technology is expected to surpass $34 billion by 2025, compared to $2.1 billion in 2018, according to market intelligence firm Tractica. Amazon, Siemens, IBM, Optum and GE Healthcare and health systems Mayo Clinic, Memorial Sloan Kettering and Intermountain are mining patient records for health data to train AI algorithms, allowing the machines to learn by recognizing patterns and make key predictions. In some cases, such deep learning systems are already outperforming doctors.

Phone a call centre and the person on the end of the line will often try to sell you something. Now it seems this upselling is fuelled by artificial intelligence. Afiniti, an AI firm based in Washington DC, claims to be able to pair call-centre agents with the people they are most likely to be able to influence, based on a prediction of how both will act during the call. Many large firms around the world, including Virgin Media and Sky, use Afiniti's software to manage millions of calls …

The watchwords at Opus Research in anticipation of upcoming privacy regulations is "Precision Without Surveillance". We counsel customer care professionals and digital marketers to prepare for the era of "explicit consent" and the "opt-in" economy. Companies are going to have to justify their collection of personal information by providing something of value in return. It should start with effortless digital experiences, accurate answers and truly Intelligent Assistance. A partnership between communications giant Avaya and the self-described "AI-Pairing" specialist Afiniti is custom made to attack the challenges of "Precision Without Surveillance" by using pattern matching to fulfill on the promise of intelligent routing.

Says we're only at the beginning of what could be a 10-year, or longer, transformation in customer service. Artificial intelligence and machine learning are all the rage. Last week, one of the many companies applying the technology to customer experience, Afiniti, was center stage (literally and figuratively) for not one but two contact center solution providers whose customer bases include some of the largest companies in the world. As Brent Kelly, of KelCor, covered in a No Jitter post on Tuesday, April 24, Avaya forged a strategic partnership with Afiniti, which had already been one of its A.I.Connect development partners. The very morning that press release hit, I was sitting in Las Vegas at Aspect Customer Experience (ACE), the company's annual user event, waiting to hear the CEO of Afiniti, Zia Chishti.

Avaya has announced a partnership with Afiniti, a provider of AI-based behavioural pairing solutions, to improve enterprise customer experience and contact centre performance through the integration of artificial intelligence into contact centre routing technology. This collaboration will natively integrate Afiniti Enterprise Behavioural Pairing with Avaya Contact Centre platform. Afiniti Enterprise Behavioural Pairing discovers and predicts patterns of interpersonal behaviour to optimally pair customers with agents. With over 90 patents, Afiniti's technology examines data and commercially available information tied to customer identity to determine patterns of successful behavioural interactions and applies these patterns in real time to drive improvements in health, enterprise profitability, and customer satisfaction. Jim Chirico, Avaya President and CEO described AI is the next major shift in the way contact centres operate.