The Avaya/Afiniti Partnership Applies Artificial Intelligence to Precision Routing -

The watchwords at Opus Research in anticipation of upcoming privacy regulations is "Precision Without Surveillance". We counsel customer care professionals and digital marketers to prepare for the era of "explicit consent" and the "opt-in" economy. Companies are going to have to justify their collection of personal information by providing something of value in return. It should start with effortless digital experiences, accurate answers and truly Intelligent Assistance. A partnership between communications giant Avaya and the self-described "AI-Pairing" specialist Afiniti is custom made to attack the challenges of "Precision Without Surveillance" by using pattern matching to fulfill on the promise of intelligent routing.