Afiniti CEO: Serial Entrepreneur Tackles AI

Says we're only at the beginning of what could be a 10-year, or longer, transformation in customer service. Artificial intelligence and machine learning are all the rage. Last week, one of the many companies applying the technology to customer experience, Afiniti, was center stage (literally and figuratively) for not one but two contact center solution providers whose customer bases include some of the largest companies in the world. As Brent Kelly, of KelCor, covered in a No Jitter post on Tuesday, April 24, Avaya forged a strategic partnership with Afiniti, which had already been one of its A.I.Connect development partners. The very morning that press release hit, I was sitting in Las Vegas at Aspect Customer Experience (ACE), the company's annual user event, waiting to hear the CEO of Afiniti, Zia Chishti.