Think first: why responsibility needs to be at the forefront when deploying AI - Raconteur

The AI era is upon us, with what seems like new advances every week, pushing the technology to new heights. Between Google, OpenAI, Microsoft and a raft of other companies, new developments that can ease the way we live and work are accessible to people more than ever before. It's little wonder, then, that businesses are starting to consider how best to integrate AI into their processes to reap the benefits. But thinking before acting is vital in such a fast-moving space. The first-mover advantage that businesses seek out can quickly be negated by the regulatory risks of irresponsible use of AI. "Lots of companies talk about AI, but only a few of them can talk about responsible AI," says Vikash Khatri, senior vice-president for artificial intelligence at Afiniti, which provides AI that pairs customers and contact-centre agents based on how well they are likely to interact. "Yet, it's vital that responsibility be front of mind when considering any deployment of AI – the risks of not considering that are too great."