CUSTOMER


The Subscription Service Bubble Is Part Of The Tech Bubble

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I wrote not too long ago that there is obviously a tech bubble and pointed to subscription companies as proof. Economist Matthew Martin posted recently on twitter that these subscription companies are not "tech startups", because subscription companies "go way back and there has been essentially no innovation". On the one hand, I'm happy to say "fine they are just startups and what I mean is there is a startup bubble". I don't really care about quibbling over the definition of a tech company, and my point is that there is bubbly corner of the economy filled with startups and many of them look alike, whatever you want to call them. On the other hand, no, I am right.


The Artificial Intelligence Impact: Friend or Foe to Marketing?

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The era of Artificial Intelligence (AI) is upon us. More and more, computer systems will become able to perform tasks that previously required human intelligence, such as decision making, visual perception, and speech and language recognition. Marketing, like most other fields, will feel AI's impact in several areas, including database marketing techniques, search queries and search engine optimization (SEO), personalization, predictive customer service, sales forecasting, customer segmentation, pricing, and many others. Act-On recently asked several marketing experts and analysts for their assessments of the pros and cons of using Artificial Intelligence in marketing and what they foresee for the future. Question: Will Artificial Intelligence (AI) be marketing's friend or foe?


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The lifts rising to Yitu Technology's headquarters have no buttons. The pass cards of the staff and visitors stepping into the elevators that service floors 23 and 25 of a newly built sky scraper in Shanghai's Hongqiao business district are read automatically – no swipe required – and each passenger is deposited at their specified floor. The only way to beat the system and alight at a different floor is to wait for someone who does have access and jump out alongside them. Or, if this were a sci-fi thriller, you'd set off the fire alarms and take the stairs while everyone else was evacuating. But even in that scenario you'd be caught: Yitu's cameras record everyone coming into the building and tracks them inside.


TITAN V: Now NVIDIA is talking deep-learning horsepower

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This is a graphics card created for the PC. VentureBeat's Blair Frank said "The new Titan V card will provide customers with a Nvidia Volta chip that they can plug into a desktop computer." Thursday marked its debut, positioned as "the world's most powerful GPU for the PC." CEO Jensen Huang did the introduction. The announcement took place at the annual AI gathering, the NIPS (Neural Information Processing Systems) conference. It can carry massive amounts of power and speed AI computation.


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Chatbots are set to transform marketing, but there is a bump in the road that many are missing. According to Digitas, 59 percent of Americans have communicated with chatbots or would be willing to do so. After all, customers can use them to receive quick and personalized assistance right on their mobile devices. Brands, on the other hand, can use chatbots to automate customer service, be available 24/7 and collect data about their consumers. In fact, chatbots could help reduce business costs by more than $8 billion per year by 2022.


How Artificial Intelligence Can Benefit E-Commerce Businesses

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While "artificial" tends to imply something negative or dehumanized, Artificial Intelligence actually allows sales people to provide a more personalized experience for their customers. AI can analyze vast data sets way more efficiently than a human being. This means that it can rapidly identify clusters and patterns in the information - such as similarities between customers, past purchasing behavior, credit checks and other common threads. Millions of transactions can be analyzed every day to target offers down to a single customer.


Setting The Table For Data Science And AI At Bank Of Montreal

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Many firms today are introducing cognitive technologies to their organizations somewhat slowly. It's not that they don't believe the technologies are important, but rather that they have other, more pressing priorities, or that they need to prepare their environments for effective AI implementation. The Bank of Montreal is one organization that is moving steadily toward this objective. BMO Financial Group, widely known as BMO, is based in Toronto and is one of the "big five" Canadian banks, as well as one of the ten largest in North America. It has a sizable presence in the U.S., having acquired Harris Bank, Marshall & Ilsley, and the transportation finance operations of GE Capital.


AWS takes a musical approach at re:Invent with machine learning, serverless and IoT key

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More than 20 announcements flowed at AWS re:Invent today, including updates on machine learning, databases and the Internet of Things (IoT) – not to mention a couple of big-name customer wins. The theme for Amazon Web Services CEO Andy Jassy was around builders. Unlike the previous year's keynote, where it was about superpowers, this presentation had a slightly more mundane – and musical – approach. Technology builders are like musicians, Jassy explained. Some guitarists may play acoustic a lot of the time, but require some parts be played electric.


8 Stats About AI in Customer Service and What They Mean for Your Business

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Artificial intelligence (AI) is the ability of machines or computers to emulate human thinking or decision-making. After years of speculation into the technology and its possibilities, AI is starting to deliver on its promise. Here are eight stats that prove natural language processing, machine learning and cognitive computing are helping businesses to deliver excellent customer service. Google recently pivoted from a'mobile-first' approach to'AI-first', and it's a real game-changer. Over the last decade, the biggest tech companies have concentrated their efforts on making smartphones the gateway to our digital lives.


Artificial Intelligence is changing how commerce is conducted online & offline - ETtech

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By Ananth Narayanan, Myntra-Jabong A lot has been said about the impact of artificial intelligence (AI) and its ability to transform our lives. In the spectrum between enthusiasts and doomsday predictors, I am an enthusiast who believes that AI will transform business and decision-making. While computers are great at rule-based programs, the human brain performs way better with pattern matching and intuition. With AI, though, machines are now getting better at pattern-matching and are fundamentally changing how we comprehend data but are still a far cry from how the human brain functions. Several innovations are possible today because of advances in AI -- not just in algorithms, but because data and computing power are both growing exponentially.