3 machine learning success stories: An inside look

Fewer technologies are hotter than artificial intelligence (AI) and machine learning (ML), which mimic the behavior of the human mind to help companies improve business operations. Even Uber, weathering several legal challenges, has made time to reveal Michelangelo, an internal ML-as-a-service platform, that "democratizes machine learning and makes scaling AI to meet the needs of business as easy as requesting a ride." For the past several months, he has been using Salesforce.com's Einstein AI/ML technology to increase personalization across the bank's small business, wholesale, commercial wealth and commercial banking units. Key advice: Using ML to identify patterns is the key to creating self-healing capabilities.