In recent years, we are seeing considerable interest in conversational agents with the rise of large language models (LLMs). Although they offer considerable advantages, LLMs also present significant risks, such as hallucination, which hinder their widespread deployment in industry. Moreover, low-resource languages such as African ones are still underrepresented in these systems limiting their performance in these languages. In this paper, we illustrate a more classical approach based on modular architectures of Task-oriented Dialog Systems (ToDS) offering better control over outputs. We propose a chatbot generation engine based on the Rasa framework and a robust methodology for projecting annotations onto the Wolof language using an in-house machine translation system. After evaluating a generated chatbot trained on the Amazon Massive dataset, our Wolof Intent Classifier performs similarly to the one obtained for French, which is a resource-rich language. We also show that this approach is extensible to other low-resource languages, thanks to the intent classifier's language-agnostic pipeline, simplifying the design of chatbots in these languages.

In this paper, we investigate the role of attention heads in Context-aware Machine Translation models for pronoun disambiguation in the English-to-German and English-to-French language directions. We analyze their influence by both observing and modifying the attention scores corresponding to the plausible relations that could impact a pronoun prediction. Our findings reveal that while some heads do attend the relations of interest, not all of them influence the models' ability to disambiguate pronouns. We show that certain heads are underutilized by the models, suggesting that model performance could be improved if only the heads would attend one of the relations more strongly. Furthermore, we fine-tune the most promising heads and observe the increase in pronoun disambiguation accuracy of up to 5 percentage points which demonstrates that the improvements in performance can be solidified into the models' parameters.

This paper introduces the Comprehensive AI-assisted Translation Edit Ratio (CATER), a novel and fully prompt-driven framework for evaluating machine translation (MT) quality. Leveraging large language models (LLMs) via a carefully designed prompt-based protocol, CATER expands beyond traditional reference-bound metrics, offering a multidimensional, reference-independent evaluation that addresses linguistic accuracy, semantic fidelity, contextual coherence, stylistic appropriateness, and information completeness. CATER's unique advantage lies in its immediate implementability: by providing the source and target texts along with a standardized prompt, an LLM can rapidly identify errors, quantify edit effort, and produce category-level and overall scores. This approach eliminates the need for pre-computed references or domain-specific resources, enabling instant adaptation to diverse languages, genres, and user priorities through adjustable weights and prompt modifications. CATER's LLM-enabled strategy supports more nuanced assessments, capturing phenomena such as subtle omissions, hallucinations, and discourse-level shifts that increasingly challenge contemporary MT systems. By uniting the conceptual rigor of frameworks like MQM and DQF with the scalability and flexibility of LLM-based evaluation, CATER emerges as a valuable tool for researchers, developers, and professional translators worldwide. The framework and example prompts are openly available, encouraging community-driven refinement and further empirical validation.

Optical Character Recognition (OCR) technology has revolutionized the digitization of printed text, enabling efficient data extraction and analysis across various domains. Just like Machine Translation systems, OCR systems are prone to errors. In this work, we address the challenge of data generation and post-OCR error correction, specifically for low-resource languages. We propose an approach for synthetic data generation for Devanagari languages, RoundTripOCR, that tackles the scarcity of the post-OCR Error Correction datasets for low-resource languages. We release post-OCR text correction datasets for Hindi, Marathi, Bodo, Nepali, Konkani and Sanskrit. We also present a novel approach for OCR error correction by leveraging techniques from machine translation. Our method involves translating erroneous OCR output into a corrected form by treating the OCR errors as mistranslations in a parallel text corpus, employing pre-trained transformer models to learn the mapping from erroneous to correct text pairs, effectively correcting OCR errors.

Estimating the expected output quality of generation systems is central to NLG. This paper qualifies the notion that automatic metrics are not as good as humans in estimating system-level quality. Statistically, humans are unbiased, high variance estimators, while metrics are biased, low variance estimators. We compare these estimators by their error in pairwise prediction (which generation system is better?) using the bootstrap. Measuring this error is complicated: predictions are evaluated against noisy, human predicted labels instead of the ground truth, and metric predictions fluctuate based on the test sets they were calculated on. By applying a bias-variance-noise decomposition, we adjust this error to a noise-free, infinite test set setting. Our analysis compares the adjusted error of metrics to humans and a derived, perfect segment-level annotator, both of which are unbiased estimators dependent on the number of judgments collected. In MT, we identify two settings where metrics outperform humans due to a statistical advantage in variance: when the number of human judgments used is small, and when the quality difference between compared systems is small. The data and code to reproduce our analyses are available at https://github.com/johntzwei/metric-statistical-advantage .

Large language models (LLMs) have shown superior capabilities in translating figurative language compared to neural machine translation (NMT) systems. However, the impact of different prompting methods and LLM-NMT combinations on idiom translation has yet to be thoroughly investigated. This paper introduces two parallel datasets of sentences containing idiomatic expressions for Persian$\rightarrow$English and English$\rightarrow$Persian translations, with Persian idioms sampled from our PersianIdioms resource, a collection of 2,200 idioms and their meanings. Using these datasets, we evaluate various open- and closed-source LLMs, NMT models, and their combinations. Translation quality is assessed through idiom translation accuracy and fluency. We also find that automatic evaluation methods like LLM-as-a-judge, BLEU and BERTScore are effective for comparing different aspects of model performance. Our experiments reveal that Claude-3.5-Sonnet delivers outstanding results in both translation directions. For English$\rightarrow$Persian, combining weaker LLMs with Google Translate improves results, while Persian$\rightarrow$English translations benefit from single prompts for simpler models and complex prompts for advanced ones.

Neural Machine Translation (NMT) models are typically trained on datasets with limited exposure to Scientific, Technical and Educational domains. Translation models thus, in general, struggle with tasks that involve scientific understanding or technical jargon. Their performance is found to be even worse for low-resource Indian languages. Finding a translation dataset that tends to these domains in particular, poses a difficult challenge. In this paper, we address this by creating a multilingual parallel corpus containing more than 2.8 million rows of English-to-Indic and Indic-to-Indic high-quality translation pairs across 8 Indian languages. We achieve this by bitext mining human-translated transcriptions of NPTEL video lectures. We also finetune and evaluate NMT models using this corpus and surpass all other publicly available models at in-domain tasks. We also demonstrate the potential for generalizing to out-of-domain translation tasks by improving the baseline by over 2 BLEU on average for these Indian languages on the Flores+ benchmark. We are pleased to release our model and dataset via this link: https://huggingface.co/SPRINGLab.

This paper presents PolyIPA, a novel multilingual phoneme-to-grapheme conversion model designed for multilingual name transliteration, onomastic research, and information retrieval. The model leverages two helper models developed for data augmentation: IPA2vec for finding soundalikes across languages, and similarIPA for handling phonetic notation variations. Evaluated on a test set that spans multiple languages and writing systems, the model achieves a mean Character Error Rate of 0.055 and a character-level BLEU score of 0.914, with particularly strong performance on languages with shallow orthographies. The implementation of beam search further improves practical utility, with top-3 candidates reducing the effective error rate by 52.7\% (to CER: 0.026), demonstrating the model's effectiveness for cross-linguistic applications.

Neural machine translation (NMT) systems amplify lexical biases present in their training data, leading to artificially impoverished language in output translations. These language-level characteristics render automatic translations different from text originally written in a language and human translations, which hinders their usefulness in for example creating evaluation datasets. Attempts to increase naturalness in NMT can fall short in terms of content preservation, where increased lexical diversity comes at the cost of translation accuracy. Inspired by the reinforcement learning from human feedback framework, we introduce a novel method that rewards both naturalness and content preservation. We experiment with multiple perspectives to produce more natural translations, aiming at reducing machine and human translationese. We evaluate our method on English-to-Dutch literary translation, and find that our best model produces translations that are lexically richer and exhibit more properties of human-written language, without loss in translation accuracy.

As LLMs continue to become more powerful and versatile, human evaluation has quickly become intractable at scale and reliance on automatic metrics has become the norm. Recently, it has been shown that LLMs are themselves state-of-the-art evaluators for many tasks. These Autoraters are typically designed so that they generalize to new systems and test sets. In practice, however, evaluation is performed on a small set of fixed, canonical test sets, which are carefully curated to measure certain capabilities of interest and are not changed frequently. In this work, we design a method which specializes a prompted Autorater to a given test set, by leveraging historical ratings on the test set to construct in-context learning (ICL) examples. We evaluate our Specialist method on the task of fine-grained machine translation evaluation, and show that it dramatically outperforms the state-of-the-art XCOMET metric by 54% and 119% on the WMT'23 and WMT'24 test sets, respectively. We perform extensive analyses to understand the representations learned by our Specialist metrics, and how variability in rater behavior affects their performance. We also verify the generalizability and robustness of our Specialist method for designing automatic metrics across different numbers of ICL examples, LLM backbones, systems to evaluate, and evaluation tasks.