Why Having a Chief AI Officer Should Matter to HR

Companies using artificial intelligence (AI) across their business units should consider creating a C-suite position to oversee how AI is used and guard against the risk of making bad decisions based on biased algorithms, experts say. Only a few companies, like Levi Strauss & Co, have established a chief artificial intelligence officer (CAIO) position, and fewer have created a C-level position dedicated solely to AI ethics. Brian Kropp, chief of research in the HR practice at Gartner, said chief technology officers and chief information officers will struggle with handling AI-related decisions and ethical dilemmas. "CTOs and CIOs are going to be thinking about the role through the lens of how they can make the technology work," Kropp said. However, "artificial intelligence is not a question of how you get the technology to work; it's a question of how do you think through the implications of the technology?"