Kaggle Days Porto 2019 - 1st place presentation by team DevScope

Score private: 15.41 and public: 16.37 • Did not work on local validation • Model with 4 variables (On a Call Time, Total Handle Time, Total Calls, and Agent Headcount) • One reason for not improving the score considering additional variables, can be that, additional variables are calculated based on Agent Headcount of that hour. Also reach us at 20. 2019 DevScope. Score private: 15.41 and public: 16.37 • Did not work on local validation • Model with 4 variables (On a Call Time, Total Handle Time, Total Calls, and Agent Headcount) • One reason for not improving the score considering additional variables, can be that, additional variables are calculated based on Agent Headcount of that hour.