Your Customer Service Needs a New Face for the Millennial Generation - CHATBOT GENERATION

Digital natives represent approximately a quarter of France's population, i.e. 16 million people. Despite being hyper-connected and able to adopt the latest technologies in the blink of an eye, millennials seek relationships with the perfect combination of human and digital aspects: 82 percent of them agree that we'll never completely outgrow the need for flesh-and-blood consultants!(1) At the same time, they're more demanding than the previous generation when it comes to quality of service and the customer relationship.(2) So, how do we speak the language of the millennials? What if this challenge represented an opportunity for evolution in your customer relations?