How AI and automation play a role in ITOps

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In recent years, slews of tech professionals have turned their attention to AI, automation and cybersecurity and the benefits they can provide in the enterprise. At IBM's Think 2022 conference, a session titled "Rethinking ITOps with AI and automation" provided insight on the need for digital transformation and the role AI, automation and cybersecurity play in this effort to modernize IT operations. If organizations want to transform and scale to meet today's challenges, AI will need to play a key role in accelerating this, according to the speakers. AI not only automates repetitive tasks so human professionals can focus on innovation and moving forward, but the technology also mitigates contemporary global issues such as supply chain disruption. "I've seen a lot of organizations using AI technology for charting out the whole network of the ecosystem of the supply chain," said Ritu Jyoti, program vice president of AI strategies at IDC's software market research and advisory practice.

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