What Will the Future of AI and ML Look Like for Field Service Management? - Field Service Digital

For the past 13 years, ServiceMax has been enabling the digital transformation of field service organizations through our asset-centric field service management solution. Today, we are the only leading software application that is 100% dedicated to equipment and asset maintenance. Our focus on equipment and asset maintenance has brought the idea of asset-centricity to the forefront for many service businesses and is allowing them to move from reactive maintenance to proactive maintenance. This focus on the asset has also led to our ground-breaking joint solution with Salesforce Field Service--Asset 360 for Salesforce. As we look to the future of field service management technology, we see emerging technologies like artificial intelligence, augmented reality and the Internet of things playing a big role in advancing asset-centric field service management and supporting new outcome-based business models.