Artificial Intelligence & automation will result in reduction of IT services staff by 7-10% in India, US by 2022

BENGALURU: As the Indian IT services industry enters 2018, it will see more artificial intelligence (AI)-driven business than ever before, said analysts. While leaders of the $154-billion software services industry foresee fewer human involvement across projects; industry body Nasscom claims a lot of technology firms have started seeing AIbased decision-making. Clients of the IT service providers are increasingly using smart technologies such as using a chatbot over phone call to get banking related services giving rise to AI and automation-driven offerings. This, analysts said, requires more data and machine learning-driven work for technology services providers and lesser human intervention to do low-end work. Overall value of enterprise automation and AI is expected to reach nearly $10 billion globally in 2018, while spend on AI will be around $1.6 billion, wrote Phil Fersht, chief executive officer, HfS Research, in one of his recent blogs.