Artificial Intelligence, Customer Centricity and Banking's Social Contract

The concepts fueling the development of artificial-intelligence applications are hardly new. Attempts to understand how the brain thinks--how decisions are made, how it saves and processes memories, and how it leverages connected learning systems--have been perplexing humans since before the times of the classic philosophers. Soon after brilliant English mathematician Alan Turing published his groundbreaking 1950 paper "Computing Machinery and Intelligence", the academic discipline aimed toward one day surpassing human intelligence was born. The term artificial intelligence (AI) itself was coined by Boston-born computer scientist John McCarthy in 1956, as he and his peers established research labs at MIT (Massachusetts Institute of Technology) and Stanford. The current wave of AI startups owes much to the decades of research and experimentation developed by these teams and those that followed.