Standard Chartered HK to harness AI capabilities via conversational chatbot - FinanceFeeds

The chatbot, based on Kasisto technology, can answer customers' questions via the bank's mobile app or its website. Standard Chartered Hong Kong has become the latest bank to turn to artificial intelligence (AI) for customer-facing tasks. According to a report in the South China Morning Post, an AI chatbot is about to be rolled out by the bank. The chatbot, based on Kasisto's Kai Banking platform, can answer customers' questions via the bank's mobile app or its website. The new solution is set to allow retail customers to get account information, make payments, transfer money, track expenses and analyze their spending.