Chatbot Best Practices in Contact Centers – Jim Rembach – Medium

The rate of change in contact centers is accelerating. Fueled by the worldwide proliferation of mobile devices, more interactions are pointed to your contact center than ever before. To survive, you must learn about chatbot best practices in contact centers NOW. Dr. Yi Zhang, world renowned thought leader on Artificial Intelligence (AI) and professor at the University of California at Santa Cruz has worked with organizations like Alibaba, HP, Toyota, Ex Libris, and the University of Pittsburgh Medical Center on AI. In an interview with Dr. Zhang, she explains the difference between the various generations of chatbot technology found in contact centers, websites, or in an APP experience.