Explainable AI: Why We Need To Open The Black Box

One of the challenges of using artificial intelligence solutions in the enterprise is that the technology operates in what is commonly referred to as a black box. Often, artificial intelligence (AI) applications employ neural networks that produce results using algorithms with a complexity level that only computers can make sense of. In other instances, AI vendors will not reveal how their AI works. In either case, when conventional AI produces a decision, human end users don't know how it arrived at its conclusions. This black box can pose a significant obstacle.