4 ways 'Chatbots' support the Local Authorities to provide better services

Chatbots are one of the key opportunities to balance the budget-cuts, handle pressure to deliver services and manage the staff shortages. According to a survey by the Local Government Information Unit (LGiU), 64% of councillors in England believe that digital transformation will have a positive impact on the wellbeing of people in their areas over the next ten years. It strongly supports the increasing influence of artificial intelligence in public sector to streamline service delivery. By 2021, over 50% of enterprises will invest more on bots and Chatbot than traditional mobile app development, suggests Gartner. There are various applications to harness the Chatbot utility.