Freshworks nabs $150 million to bring cloud and automation tools to customer engagement teams

Freshworks, a company that provides customer service software and automation tools for businesses, has confirmed that it's raising $150 million in a series H round of funding co-led by Alphabet's CapitalG, Sequioa Capital, and Accel. This takes the company's total funding to nearly $400 million and follows its $100 million series G round last July that included the same three investors. This time around, however, Freshworks is valued at $3.5 billion, more than double its previous valuation. It's worth noting that Freshworks hasn't officially closed the fresh round of funding yet, having merely signed "definitive agreements" with the aforementioned investors -- it doesn't expect the financing to close until the end of the year. It appears the reason Freshworks preannounced the funding was due to a leak last week on an Indian news site via anonymous sources.