South Africa: Artificial Intelligence and the Changing Face of Banking

To stay ahead of the game and meet customer's needs, banks cannot afford to pay for costly and largely underused branches. Instead, the focus needs to shift to improving their online offerings. This past Friday was arguably the biggest day of the year for retailers, particularly online retailers. Throughout last week, you probably received emails about massive Black Friday discounts. Some of you might have put together wish lists to check out at the stroke of midnight while others used your phones, to scout whether a 30% discount was worth the still hefty price tags.