The Rise Of AI In The Transportation And Logistics Industry

What a ride it has been in the Transportation and Logistics (T&L)sector regarding the B2C eCommerce growth boom world-wide, much of this driven by the global retail sales growth during COVID-19. This accelerated growth and now with global trade rapidly rebounding, the timing is right for the transportation and logistics industry to advance smarter digital transformations. According to McKinsey, this industry must be completely digital to secure its future – but what will it take? The future although seems rosy, is complex and challenging due to rapid industry consolidations, new technology acceleration, ever constant regulatory changes such as GDBR, and of course, Brexit impacting European markets. The World Trade Organization (WTO) has been most vocal reinforcing the importance of the T&L Industry to take heed on the importance of customer experiences – how courier drivers ship, route and deliver parcels and products with agile speed has become the new normal. Service speed from Amazon has shifted customer expectations on timeliness on B2B to be as resilient as their B2C personal experiences demanding instant quotations, real time tracking on orders, and personalize messaging on express services.