Artificial intelligence to revolutionise baggage handling over next decade - Airport World Magazine

SITA's Intelligent Tracking: A Baggage Management Revolution paper, published today, notes that more than 4.5 billion bags are handled by industry baggage systems each year but airlines and airports will have to cope with twice that number with passenger numbers set to double over the next 20 years. This will be a tough ask of the industry, despite the huge inmprovement in its baggage handling performance over the last decade. Indeed, improvements to technology and processes have halved the industry's annual mishandling cost over the past decade from $4.22bn to $2.1 billion. However, every mishandled bag is one too many and the industry continues to seek ways to reduce the number further. Ilya Gutlin, president of SITA Air Travel Solutions, says: "We at SITA believe that harnessing data and AI in a meaningful way will revolutionise how we manage the air transport industry in the next decade. "SITA has a unique role to play in realising the potential of data and baggage management is one area that will benefit.