Toronto Pearson Airport is turning to AI to improve CX - TechHQ

Toronto Pearson is one of North America's busiest airports. It handled 465,400 flights last year and processes over 45 percent of Canada's air cargo. In 2018, nearly 50 million passengers passed through its terminals. The demands of that vast amount of footfall, 24 hours a day, requires stringent organization. With airports serving as thriving commercial hubs, ensuring operations are smooth and customers remain satisfied is always one of the airport's core goals.